DITA and the return of the editorial process [NF2]
Guest post by Keith Schengili-Roberts A note from Noz: Hi-di-ho, Readerinos! With the holiday season and some intense projects I’ve not posted in quite a while. In a way I’m still not, in that tod…
Category Techcomm
Content strategy book launched [NF0]
I am delighted to finally announce the publishing of my book – with my co-author Rahel Anne Bailie: Content Strategy: Connecting the dots between business, brand and benefits.It has been two intense…
Crowdstorm naming – and the winner is…!
A rose by any other name would smell as sweet…? A couple of weeks ago we ran a crowdsourcing brainstorm initiative (which I like to call a crowdstorm) (bit.ly/whatsinacrowdstorm). We laid out ou…
When content strategies collide Pt 5: Is communication mired in the past?
My biggest, and possibly most controversial, post to-date continues with responding to and extending the question – is TechComms mired in the past? Yes. But we’re not alone. Those of us in MarCo…
When content strategies collide Pt 6: Conclusion, unification
I’ve harped about Marketing vs. Technical Communication Content Strategy in this wacky World of Content for a while now. The thesis in short is that we can and must integrate content strategy across…
Time go bye bye, DITA training, largest DITA project ever
Wow… Time has just… gone! It seems like last week I was delivering my opening address, somewhat exhausted, at Congility 2011. The event wasn’t even over and we were letting people kn…
Making socially enabled user assistance better– “help” vs. ”HEEELP!”
Someone posted to the Content Strategy Google Group asking about Help content. I didn’t have a lot of time so I pinged over my fav article going on Help these days: Scott Abel’s The Future of Te…
Information beats persuasion: CS Forum 2011 Afterthoughts
I spoke at CS Forum earlier this month on Content Strategy.My presentation title (suck as it did) was “B2B Content Strategy: How to create company- and customer-focused content“. Terrible…
CS Forum Cont – mobile content Busts Industry Silos
For me CS Forum 2011, and my reflections on it made the penny drop for the “Why now?” question. We’ve been harping on about the importance of product information and separating content from form…
Socially enabled documentation in the cloud: Dangerous, benefits, getting there
Socially enabled content Socially Enabled Technical Communication? What on earth is that? Glad you asked! “Social” isn’t limited to WIKIs, Forums, Facebook, and Twitter, and “Communities&#…